Privacy Policy

SqueezyDo ("we," "us," or "our") operates the squeezydo.com website and the SqueezyDo platform (collectively, the "Service"). SqueezyDo is a parts-tracking platform built for appliance repair companies.

We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information when you use our Service:

• Account information — your name, email address, company name, and phone number provided during registration.
• Usage data — information about how you interact with the Service, including pages visited, features used, and actions taken within the platform.
• Tracking and delivery data — carrier tracking numbers, delivery statuses, and related shipment information you enter or that we retrieve from carrier APIs on your behalf.
• Device and browser information — IP address, browser type, operating system, device identifiers, and referring URLs collected automatically when you access the Service.

We use the information we collect to:

• Provide, operate, and maintain the Service, including tracking parts deliveries and managing your account.
• Send notifications about delivery status changes, including email, SMS, and Telegram alerts you have configured.
• Improve and develop the Service by analyzing usage patterns and identifying areas for enhancement.
• Communicate with you about your account, respond to support requests, and send important service-related announcements.
• Detect, prevent, and address technical issues, fraud, or security concerns.

All payment processing for SqueezyDo is handled by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. When you subscribe to a paid plan, your payment information is collected and processed directly by Paddle. We do not receive, store, or have access to your credit card number, debit card number, or bank account details.

Paddle may collect information necessary to process your payment, including your name, billing address, and payment method details. Paddle's use of your personal information is governed by their own privacy policy, which you can review at paddle.com/legal/privacy.

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• Paddle — to process subscription payments and manage billing as our Merchant of Record.
• Carrier APIs — we transmit tracking numbers to shipping carrier APIs (such as UPS, FedEx, and USPS) to retrieve real-time delivery status updates for your parts.
• Notification providers — we use third-party email and messaging services to deliver the delivery alerts and account notifications you have configured.

We may also disclose your information if required to do so by law or in response to valid legal requests by public authorities.

We use cookies and similar technologies for the following purposes:

• Essential cookies — to maintain your authenticated session and remember your preferences.
• Security cookies — to protect against cross-site request forgery and other security threats.
• Analytics — we may use privacy-respecting analytics tools to understand how the Service is used so we can improve it. These tools do not track you across other websites.

You can control cookie settings through your browser preferences. Disabling essential cookies may prevent you from using certain features of the Service.

We take the security of your data seriously and implement industry-standard measures to protect it, including:

• Encryption of data in transit using TLS/SSL.
• Encryption of sensitive data at rest.
• Access controls that limit employee and system access to personal data on a need-to-know basis.
• Regular security reviews of our infrastructure and codebase.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may occur.

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory obligations.

You may request deletion of your data at any time by contacting us at [email protected].

You have the right to:

• Access the personal data we hold about you and request a copy of it.
• Correct any inaccurate or incomplete personal data in your account.
• Delete your personal data by closing your account or submitting a deletion request.
• Opt out of marketing emails at any time by using the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

The Service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as quickly as possible. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email at the address associated with your account and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[email protected]

See also our Terms of Service.